Meet our Support Team!
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Erica Serrao
she/her
Client Care Coordinator
Erica is a New York City native, and now calls Southern California her home. After years of teaching, she is continuing this mission of making a difference for those she encounters by working in the mental health field. She loves being the support that she can be as a client care coordinator, and is so grateful to work in such a loving and supportive environment! Some of her hobbies include camping, going on adventures, watching some old-but-always-good movies, and just spending quality time with her family.
FAST FACTS
How do you take your coffee?
"Ideally Iced with cream!"
What is your ideal Saturday?
"Waking up at a campsite with my family."
What has been your favorite trip you've taken?
"When my husband and I went to the Navajo reservation by car for a family reunion."
What was your childhood dream?
"Being a gymnastics star"
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Gabby Mazzeo
she/her
Client Care Coordinator
Gabby enjoys assisting clients with getting started on their therapy journey; advocating for yourself can be difficult and she's proud of our clients that reach out for help and guidance. She will be there to help with any questions/concerns you have about starting your wellness journey. Some of her hobbies include photography, fishing, and her family loves spending time at Disneyland. These hobbies are some of her own therapy! Gabby looks forward to working with you on making your mental health a priority and finding a therapist that fits your needs.
FAST FACTS
What is your ideal Saturday?
"Going to my kids hockey game or taking a trip to Disneyland"
What has been your favorite trip you've taken?
"South Carolina to visit family going boating and swimming in the lake"
What was your childhood dream?
"Play college softball"
Who or what is your greatest teacher?
"My dad has been my greatest teacher/mentor"
What is the greatest thing about working in the mental health field?
"Feeling like i'm making a difference in the current mental health crisis. Helping clients establish care that gives them the tools to live a better life."
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Gisela Henderson-Marshall
she/her
Medication Management Client Care
Gisela is a Florida Native who received their Bachelor's in Psychology with a minor in Social Welfare at the University of North Florida. She is currently working towards her Master's in Social Work at Florida State University with the hopes of being a therapist in the near future. She believes mental health is very important and everyone should have access to care no matter where you are at in life. Gisela enjoys helping others and making sure they feel heard and valued as individuals. She started off as an intern at Healing Solutions Family Therapy Center and has been given the opportunity to work with the Medication Management team to help bridge the gap for client's seeking services from our Psychiatric Nurse Practitioners. She is also able to help schedule appointments, relay messages to the client's nurse practitioners, connect them to their appointments, and offer any other assistance they may need.
FAST FACTS
What is your ideal Saturday?
"My ideal Saturday is going to the closet bookstore and browsing books that have been on my to be read list, hoping that my husband get's the hint and buys me a book. Next we go and get some boba and binge watch TV shows we haven't seen in a while. Right now, we have finished watching the last season of "Demon Slayer" and have moved on to watching 'Everybody Hates Chris' and 'Master Chef'."
What has been your favorite trip you've taken?
"My favorite trip so far as been my road trip from Florida to California. Even though I have been to different places out of the country, I was able to site see a bunch of different cities and states with my husband as I made my move to California. We got to explore other parts of Florida, Louisiana, Texas, and Arizona. It was great getting to visit these places with my husband and try out new things and food."
What was your childhood dream?
"My childhood dream was to become a Fashion Designer and travel all around the world, with the hopes that my parents would never ever ever have to work another day in their life. I'm still working on that mom and dad, so thank you for being patient with me."
What is the greatest thing about working in the mental health field?
"The greatest thing about working in Mental Health is being able to see how much of a difference a person's life becomes once they are able to understand and learn better ways to address their mental heath."
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Kim Smith
she/her
Practice Manager
Kim has always had a special place in her heart for the mental health industry. She believes that mental health is incredibly important and she wants to try to help end the stigma surrounding it. Taking care of your mental health is just as crucial as taking care of your physical health. She is so grateful to work in a place where she can help support that. Kim has a lot of interaction with our clients over the phone and in person, assisting them with anything that she can or referring them to places that can better suite there needs. The ultimate goal is to help the client.
FAST FACTS
What is your ideal Saturday?
"Relaxing at home with my family or spending time with friends"
In my downtime you can find me...
"Reading, Crocheting, or Watching a Movie"
If you could have dinner with anyone who would it be?
"Taylor Swift "
Who or what is your greatest teacher?
"Raymond Hebel"
What is the greatest thing about working in the mental health field?
"Seeing and hearing the relief clients feel when we can offer them help and support."
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Nicole Pranga
she/her
Client Care Coordinator
Nicole is one of the Client Care Coordinator's here at Healing Solutions, and she is here to help you get started on your therapeutic journey. She has always been passionate about helping people and loves supporting individuals from all backgrounds as they take steps toward improving their mental health and overall quality of life. One of the most meaningful and rewarding parts of her job is knowing that her role helps lay the foundation for others to begin a positive path in life.
Nicole is currently working toward her master’s degree in marriage and family therapy and is excited to eventually step into the role of therapist herself! In her free time, she enjoys exercising, boating, cooking, taking naps, and spending time with her family and her sweet pup, Archie.
FAST FACTS
What is your ideal Saturday?
"Exercising, laying out by the pool, eating good, and having no obligations!"
What was your childhood dream?
"To leave the world better than I found it."
Who or what is your greatest teacher?
"I get it from my mama"
What is the greatest thing about working in the mental health field?
"The rewarding feeling of helping clients get started on their mental wellness journey."
